Retail Experience Lead NYC

About the Business:

Step into the world of luxury fashion with a leading global brand known for delivering exceptional customer experiences. Join a team that prioritises quality, inclusivity, and innovation.

The Role:

As the Retail Experience Lead, you will be the key to crafting a seamless, luxurious experience for every client, from the first interaction to post-visit follow-up. You’ll manage day-to-day studio operations, support the flagship manager, and ensure the sales team has the tools to meet targets, all while delivering unparalleled service.

Responsibilities:

• Act as the main point of contact for clients, managing communications from pre-consultations to post-purchase follow-up.
• Maintain studio operations by overseeing scheduling, inventory, and presentation standards.
• Ensure a smooth workflow for stylists, assisting in the preparation of client appointments.
• Support sales and after-sales processes, ensuring accuracy in transactions and follow-through on client orders.
• Proactively suggest improvements to enhance the client experience and support administrative tasks as needed.

Experience:

• 4+ years in retail, with experience in a luxury environment preferred.
• Exceptional communication skills, with a warm and welcoming demeanour.
• Ability to manage studio operations in a fast-paced, client-focused environment.
• Strong organisational skills and attention to detail.

Benefits:

• Competitive salary and opportunities for professional growth.
• Work in a dynamic, high-end fashion environment.
• Be part of a team that values creativity and client excellence.

Ready to make a difference in luxury retail? Apply now!