Online Customer Service and Sales Manager

Location: Mulgrave, Melbourne
Full-Time | On-Site
Salary: $90,000 + Super + Commissions

About the Business
Join a thriving and innovative company at the forefront of the fashion and bridal industry. Based in Mulgrave, Melbourne, this business is renowned for its exceptional craftsmanship and customer-first approach. If you’re seeking a dynamic workplace where creativity and collaboration drive success, this opportunity is for you.

The Role
We’re looking for a proactive and customer-focused Customer Service and Sales Manager to lead and inspire a dedicated team. This pivotal role will drive both customer satisfaction and sales growth, delivering a premium experience across all interactions.

Responsibilities

• Conduct one-on-one consultations to guide purchasing decisions.
• Drive sales growth across full-price collections and promotional ranges.
• Optimize sales processes to ensure a consistent and seamless customer experience.
• Build a customer-first service framework to ensure fast, reliable, and brand-aligned support.
• Respond to inquiries within 24 hours, providing tailored solutions.
• Oversee after-sales processes, ensuring timely resolutions for post-purchase inquiries.
• Act as the customer advocate within the business, identifying opportunities for improvement.
• Collaborate across marketing, e-commerce, and operations teams to align on customer needs.
• Monitor and report on sales performance and customer satisfaction metrics.
• Use insights to refine strategies and enhance the overall customer journey.

Experience

• 4+ years in sales, with at least 2 years in customer service or management roles.
• Proven track record of achieving sales targets and delivering high-quality customer service.
• Experience in e-commerce platforms and CRM systems preferred.
• Fashion, luxury, or bridal industry experience highly desirable.

Benefits

• Competitive salary with performance-based commissions.
• Be part of a creative and innovative team environment.
• Career growth opportunities within a fast-growing brand.
• Convenient on-site location with parking provided.
• Generous staff discounts on premium products.

This is your chance to lead a talented team and deliver exceptional experiences in a fast-paced and rewarding environment. If you’re passionate about sales, customer service, and building strong relationships, we’d love to hear from you!