Fine Jewellery Customer Service Executive

Jewellery Service & Sales Support Executive | Monday–Friday | Marrickville, Sydney

A rare opportunity to step off the retail floor and into a dynamic, service-focused environment.

This well-established precious metals company is seeking a motivated and detail-oriented Client Services Executive to join its team in Sydney. The ideal candidate will bring a strong sense of customer care, excellent communication skills, and a passion for supporting clients across both administrative and face-to-face service.

About the Role

The Client Services Executive plays a key role in delivering a seamless customer experience. Acting as the first point of contact for clients, the role involves managing incoming enquiries, processing orders, coordinating dispatch, and maintaining accurate internal records. Working closely with production, stock control and operations teams, this position is ideal for someone who thrives in a fast-paced environment where precision, professionalism, and strong relationships are key.
This is a Monday to Friday, in-office role — perfect for someone looking to move away from weekend work and into a structured business environment.

Key Responsibilities

• Respond to customer enquiries via phone, email and in person with professionalism and empathy
• Process customer orders including quotations, invoicing, payments, dispatch and follow-up
• Accurately manage CRM and order systems, ensuring all customer information is recorded and up to date
• Quality check products prior to dispatch to ensure the highest standards are maintained
• Assist with showroom coordination, stocktakes and general front-of-house duties
• Collaborate with internal teams across inventory, production and operations
• Support administrative duties including scanning, mail, filing and visitor coordination

Key Requirements

• Minimum 2 years’ experience in a customer service, retail, sales support or receptionist role
• Strong written and verbal communication skills with a clear, friendly phone manner
• Excellent attention to detail and ability to follow structured processes
• Proficient computer skills and the ability to learn internal systems (experience with CRM or ERP systems preferred)
• Ability to multitask and remain composed during busy periods
• A proactive, positive and team-oriented attitude

Ideal Candidate

This role would suit someone from a retail, showroom, or luxury product background who enjoys working behind the scenes to deliver exceptional service. Strong organisational skills, accuracy, and the ability to handle both face-to-face and phone-based enquiries with care and professionalism are essential.
This is a unique opportunity to grow within a stable, supportive team and be part of an organisation that values precision, service, and long-term client relationships.

Apply now and take the next step in your client service career.