Dispatch + Office Manager, Melbourne

Dispatch & Office Manager

Mulgrave, Melbourne | Full-Time, On-Site | $75,000 – $85,000 + Super

About the Brand
A leading luxury fashion house celebrated for its craftsmanship, innovation, and contemporary edge. Every piece tells a story — of artistry, precision, and purpose.

The team behind the brand thrives on collaboration, creativity, and excellence in execution. It’s a culture where every detail matters and every contribution shapes something extraordinary.

About the Role
The Dispatch & Office Manager plays a pivotal role in ensuring the seamless movement of product and information across all channels. From coordinating high-value shipments to managing the day-to-day rhythm of the head office, this position is central to operational excellence.

This is a hands-on role suited to someone who takes pride in precision, thrives in fast-paced environments, and understands the importance of delivering luxury through every stage of the process.

Key Responsibilities

Dispatch & Logistics

• Pick, pack, and process retail, wholesale, and eCommerce orders with accuracy and care.
• Serve as the first point of contact for internal teams regarding orders and shipping.
• Prepare and manage export and customs documentation.
• Coordinate with production teams to ensure all garments are quality checked before dispatch.
• Monitor shipping performance and proactively address any delays.
• Build and maintain strong partnerships with freight and courier providers.

Inventory & Office Management

• Coordinate returns and manage packaging inventory levels.
• Maintain accurate stock data and product information within Shopify.
• Oversee warehouse organisation and lead stocktakes across head office and retail locations.
• Manage day-to-day office operations and support the wider team as needed.

Candidate Profile

• Minimum 1 year of experience in a logistics, dispatch, or operations role.
• Background in order fulfilment or customer service.
• Familiarity with Shopify and freight management systems.
• Exceptional organisation, accuracy, and time management skills.
• A confident communicator with a proactive and solution-focused mindset.
• Strong attention to detail and ability to work both independently and collaboratively.

The Opportunity
This position offers the chance to be part of a forward-thinking, design-led luxury brand where precision meets creativity. The Dispatch & Office Manager will join a team that values integrity, excellence, and the pursuit of perfection in every detail.

If you have a passion for luxury, a love of logistics, and a drive to make an impact behind the scenes, this is an opportunity to shine.