FAQs For Employers

How do you source candidates?

We source candidates through a multifaceted approach:

• Networking: Building and maintaining robust professional networks.
• Strong Database: Utilising a comprehensive database that spans multiple industries.
• Continuous Engagement: Always engaging in conversations and staying connected with top talent to ensure we are aware of the best candidates available.

What is your process for screening candidates? 

Step 1: Screen
We begin with a telephone call to understand the candidate’s career journey and future aspirations.

Step 2: Detailed Interview
This step involves a comprehensive face-to-face interview, conducted either in person or via Zoom.

Step 3: Submission to Client
Once we’ve identified a good fit, we submit the candidate’s profile to our client and coordinate all subsequent meetings. We maintain open communication with both the candidate and client to ensure transparency and clarity throughout the process.

Step 4: Negotiation and Offer
We assist with the negotiation process and the presentation of the job offer.

Step 5: Check-In
We stay in touch with the candidate even after they have been placed, ensuring a smooth transition and continued satisfaction.

How do you ensure cultural fit with our organisation?

We ensure cultural fit by deeply understanding your organisation, meeting key people within the business, and establishing an ongoing relationship. This approach allows us to align our candidates with your company’s values, work environment, and overall culture, ensuring a harmonious and productive fit.

What metrics do you use to measure recruitment success?

We measure recruitment success using several key metrics:

• Time to hire: How quickly we fill a position from the time it’s opened.
• Source of applicant/hire: Where candidates are coming from and which sources are most effective.
• Client satisfaction: Feedback from hiring managers and clients on the quality of candidates and the recruitment process.
• Replacement rate: How often positions need to be refilled due to turnover or other reasons.
• Offer acceptance/declined rate: The percentage of candidates who accept or decline job offers.
• Candidate experience: Feedback from candidates on their overall experience during the recruitment process.
• 3-month check-in satisfaction: Satisfaction levels of hires after three months on the job, measuring initial success and integration into the role.

These metrics help us continually assess and improve our recruitment strategies to ensure we meet both client and candidate expectations effectively.

What industries do you work in?

We focus on people rather than specific industries, though we have experience in FMCG, Retail, Hospitality, Health/Pharma and Beauty, and Tech/E-commerce.

What is your approach to handling confidential or sensitive roles?

We take the confidentiality of our clients and candidates very seriously. About half of our roles start as confidential searches. This involves mapping out the market, gauging the interest and availability of top talent, and having numerous in-depth conversations. We utilise NDAs (Non-Disclosure Agreements) where necessary to ensure complete discretion and privacy.

How do you stay updated with current trends in recruitment and HR?

We stay plugged into the market by following global trends through various groups, forums, panels, conferences, and networking events. This helps us stay informed and adapt to the ever-evolving landscape of recruitment and HR.

What is your policy on candidate experience and feedback?

At our company, ensuring the best candidate experience is paramount. We value every individual who applies and interviews with us. We make it a point to have a conversation with every candidate to gather their feedback on their experience with our recruitment process. This helps us continuously improve and provide a positive experience for all applicants.

What sets your recruitment agency apart from others in the market?

We’re shaking up the recruitment landscape with a new solution to an old problem. Our goal is to transform the recruitment process by offering a more cost-effective and higher-value service compared to traditional contingent recruiters and in-house teams.

What are your recruitment fees?

Our recruitment fees are determined based on the size and scope of the project, as well as the nature of our ongoing partnership with you. We tailor our fees to ensure they reflect the specific requirements and complexities involved in each hiring assignment or collaborative arrangement. Please contact us directly to discuss your specific needs and receive a detailed proposal tailored to your situation.

FAQs For Jobseekers

What is the timeline for the hiring process? 

The timeline can vary significantly depending on the business and the role. Some companies have a streamlined process that can take as little as 1-2 weeks from start to finish. Others may have more in-depth procedures that involve additional assessments or projects, extending the timeline. At our agency, we prioritise efficiency at every step, ensuring both candidates and clients are well-prepared for a smooth and transparent experience.

What are the next steps after an interview?

Feedback – This is an important step in the process. We always ensure to gather the best insights and constructive feedback for our candidates. This helps them prepare for next steps and allows us to address any inconsistencies or miscommunications that may have arisen during the interview process.

How many rounds of interviews are typically involved?

It depends on the role; it can vary from 2 to 7 rounds, and in some cases, it can be more thorough.

What is the preferred method of communication during the process?

We utilise various communication channels including phone calls, text messages, emails, and Zoom meetings.

What is the relationship between your agency and the hiring company?

We operate as integral external support within the company. This means we’re deeply immersed in the business, with clear insights into teams, reporting structures, business needs, and future projections. Our role ensures seamless alignment with the hiring company’s goals and strategic plans.

Will my information be kept confidential throughout the process?

Yes, your confidentiality is paramount to us. Nothing is shared without your permission. For more details, please refer to our privacy policy page.

What support or guidance will you provide me during the interview stages? 

We offer comprehensive support throughout the interview process. This includes:

• Providing an overview of our business, the position, and the team you’ll be joining.
• Detailed information about each stage of the interview process, clarifying expectations.
• Offering advice and support tailored to your needs during the entire process.
• Maintaining open communication with both you and the hiring team from the initial phone screen to your start date in the role.

What happens if I have questions or concerns during the hiring process?

We’re here with you every step of the way. Whether you need to discuss details, brainstorm ideas, or address any concerns, we’re committed to supporting you throughout the hiring process. Feel free to reach out to us, and we’ll ensure you have the information and assistance you need.

What additional resources or services do you offer to candidates beyond the recruitment process?

Beyond the recruitment process, we provide comprehensive support to candidates. This includes offering constructive feedback on interview techniques, tips, and tricks to enhance your performance. Additionally, we offer guidance on refining your resume or LinkedIn profile if needed, ensuring you present yourself effectively in the job market.

What steps do you take to ensure that candidates are a good cultural fit for the company?

At TSP, we ensure a good cultural fit goes beyond just reviewing resumes. We take the time to understand both the company’s culture and the candidate’s personal values and aspirations. We look at what drives you, what challenges you, and what excites you. This holistic approach helps us match candidates who not only have the right skills but also align well with each company’s values and goals.

If you have any further questions please get in touch here or email us at [email protected].